Quality Time Institute for Mental Health
2635 Camino Del Rio S., Suite 302 #3, San Diego, California 92108
Phone: (858) 348-7373 | Email: Join@qualitytimeinstitute.com
1. Introduction
Quality Time Institute for Mental Health (“QTI,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at qualitytimeinstitute.com or engage with our mental health services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
- Full name and contact information (email address, phone number, mailing address)
- Appointment scheduling information
- Health-related information you share during intake or consultation
- Insurance information for reimbursement support
- Payment and billing information
- Communications you send us via email, contact forms, or phone
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search engine
- Device type and operating system
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party platforms including our appointment scheduling provider (TherapyPortal) and payment processors, subject to their respective privacy policies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and manage therapy appointments
- To provide and improve our mental health services
- To communicate with you about your care and our services
- To process insurance reimbursement requests
- To send appointment reminders and follow-up communications
- To comply with legal and regulatory obligations
- To improve our website functionality and user experience
- To respond to inquiries submitted through our contact form
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including scheduling platforms, payment processors, and secure communication tools. All service providers are contractually bound to protect your information.
4.2 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect the rights, safety, or property of QTI, our clients, or the public.
4.3 With Your Consent
We may share information with other parties when you have given us explicit written consent to do so.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors and analyze website traffic.
You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of our website.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure, password-protected administrative access
- Limited employee access to personal information on a need-to-know basis
- Regular security assessments of our systems
However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
- Right to Opt-Out: Opt out of marketing communications at any time
- Right to Data Portability: Request transfer of your data in a portable format
To exercise any of these rights, please contact us at Join@qualitytimeinstitute.com or call (858) 348-7373.
8. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites, including our appointment booking platform (TherapyPortal) and Psychology Today profile. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
10. California Privacy Rights
As a California-based practice, we comply with the California Consumer Privacy Act (CCPA) and California Confidentiality of Medical Information Act (CMIA). California residents have additional rights including the right to know what personal information is collected and the right to non-discrimination for exercising privacy rights.
For more information on your California privacy rights, visit the California Attorney General Privacy Office.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Quality Time Institute for Mental Health
William Holloway, LCSW — Founder & Lead Clinician
2635 Camino Del Rio S., Suite 302 #3
San Diego, California 92108
Phone: (858) 348-7373
Email: Join@qualitytimeinstitute.com
Website: qualitytimeinstitute.com
